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February 26, 2018

CRM Featured Articles

DialogTech Launches Conversation Insights Pro

Conversation Insights Pro is an artificial intelligence-powered call scoring solution for marketing and sales.

CallVU Launches Conversational IVR

The latest addition to CallVU's Digital Engagement Platform leverages AI for natural language understanding. (Featured on


Supercharging Your CX Efforts with WFO

Aligning employees experience critical to supercharging your CX efforts. (Featured on

CRM Across the Wire

NICE Introduces Winter Release of NICE Satmetrix NPX

Integrations with NICE Nexidia Analytics, NICE AIR and Engage, and NICE inContact CXone cloud platform unify direct and indirect customer feedback with behavioral and operational data.

Coveo Is Now Available on Elasticsearch

Coveo has brought its search, analytics, and recommendations products to the Elasticsearch open-source index.

InsideView Releases InsideView Append

InsideView users can now append and enrich CRM account records for more precise targeting.

Insite Software Launches Release 4.4

Release 4.4 for InsiteCommerce provides new capabilities for product, list management, search, and guest checkout.

Really Simple Systems Adds GDPR Compliance

Really Simple Systems is building in capabilities to help companies manage customer consent in advance of the European Union's new privacy laws.

SAP's Gigya Launches GDPR Solutions

Gigya solutions from SAP will help companies protect customer data amid looming privacy regulations.

Pegasystems and Idio Partner

The partnership will infuse AI-driven next-best content across B2B customer journeys.