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February 26, 2018
CRM Featured Articles
DialogTech Launches Conversation Insights Pro
Conversation Insights Pro is an artificial intelligence-powered call scoring solution for marketing and sales.
CallVU Launches Conversational IVR
The latest addition to CallVU's Digital Engagement Platform leverages AI for natural language understanding. (Featured on SmartCustomerService.com.)
Supercharging Your CX Efforts with WFO
Aligning employees experience critical to supercharging your CX efforts. (Featured on SmartCustomerService.com.)
CRM Across the Wire
NICE Introduces Winter Release of NICE Satmetrix NPX
Integrations with NICE Nexidia Analytics, NICE AIR and Engage, and NICE inContact CXone cloud platform unify direct and indirect customer feedback with behavioral and operational data.
Coveo Is Now Available on Elasticsearch
Coveo has brought its search, analytics, and recommendations products to the Elasticsearch open-source index.
InsideView Releases InsideView Append
InsideView users can now append and enrich CRM account records for more precise targeting.
Insite Software Launches Release 4.4
Release 4.4 for InsiteCommerce provides new capabilities for product, list management, search, and guest checkout.
Really Simple Systems Adds GDPR Compliance
Really Simple Systems is building in capabilities to help companies manage customer consent in advance of the European Union's new privacy laws.
SAP's Gigya Launches GDPR Solutions
Gigya solutions from SAP will help companies protect customer data amid looming privacy regulations.
Pegasystems and Idio Partner
The partnership will infuse AI-driven next-best content across B2B customer journeys.