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February 26, 2018
CRM Featured Articles
DialogTech Launches Conversation Insights Pro
22 Feb 2018
Conversation Insights Pro is an artificial intelligence-powered call scoring solution for marketing and sales.
CallVU Launches Conversational IVR
20 Feb 2018
The latest addition to CallVU's Digital Engagement Platform leverages AI for natural language understanding. (Featured on SmartCustomerService.com.)
Viewpoints
Supercharging Your CX Efforts with WFO
01 Aug 2017
Aligning employees experience critical to supercharging your CX efforts. (Featured on SmartCustomerService.com.)
CRM Across the Wire
NICE Introduces Winter Release of NICE Satmetrix NPX
23 Feb 2018
Integrations with NICE Nexidia Analytics, NICE AIR and Engage, and NICE inContact CXone cloud platform unify direct and indirect customer feedback with behavioral and operational data.
Coveo Is Now Available on Elasticsearch
23 Feb 2018
Coveo has brought its search, analytics, and recommendations products to the Elasticsearch open-source index.
InsideView Releases InsideView Append
22 Feb 2018
InsideView users can now append and enrich CRM account records for more precise targeting.
Insite Software Launches Release 4.4
22 Feb 2018
Release 4.4 for InsiteCommerce provides new capabilities for product, list management, search, and guest checkout.
Really Simple Systems Adds GDPR Compliance
22 Feb 2018
Really Simple Systems is building in capabilities to help companies manage customer consent in advance of the European Union's new privacy laws.
SAP's Gigya Launches GDPR Solutions
21 Feb 2018
Gigya solutions from SAP will help companies protect customer data amid looming privacy regulations.
Pegasystems and Idio Partner
21 Feb 2018
The partnership will infuse AI-driven next-best content across B2B customer journeys.