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February 21, 2018
CRM Featured Articles
Nimble Launches Mobile CRM 3.0
Mobile CRM 3.0 is the latest version of Nimble's mobile contact relationship and pipeline manager.
Zaius Announces Zendesk Integration
The integration makes customer support data available to marketers, with the goal of attaining a more complete view of customers.
LogMeIn Announces New A.I.-Equipped Bold360
The latest version of the Bold360 platform uses AI to power its self-service and agent-assisted engagement channels. (Featured on SmartCustomerService.com.)
5 (More) CRM Myths—Busted
As the industry continues to change (quickly), we need to debunk some new myths—ones that can often be traced to outdated ideas about CRM.
The Divide Between Customer Service and Marketing Is Costing Your Business
Companies with service and marketing alignment achieve far superior annual gains. (Featured on SmartCustomerService.com.)
CRM Across the Wire
7.ai Launches Winter 2018 Release
7.ai's Winter 2018 release offers integrations with leading CRM software and improved reporting. (Featured on SmartCustomerService.com.)
Tapad Launches Customer Data Platform
Tapad has rebranded to mark its shift to an identity-driven model and has launched a telecom-specific Customer Data Platform.
SalesAgility Releases SuiteCRM 7.10
The new open-source CRM offering from SalesAgility offers a new REST API and GDPR compliance.
LiveRamp Acquires Pacific Data Partners
The acquisition of Pacific Data Partners will help expand LiveRamp's B2B marketing initiatives.
Xactly Acquires Sales Performance Management Provider Obero
Xactly's acquisition of Obero adds sales planning capabilities to its SPM portfolio.
Adaptive Insights Launches Sales Solution
Adaptive Insights for Sales is an extension of the company's Business Planning Cloud.