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January 31, 2018

CRM Featured Articles

Avaya Acquires Spoken Communications

Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud. (Featured on


There's a Huge Opportunity with Chatbots

Bots should be considered for more than just their cost-saving potential. (Featured on

Before Choosing an Email Management Vendor, Ask the Right Questions

The onus is on companies to determine whether a cloud-based template management platform is up to the task. Here are the questions that the product, marketing, and tech teams need answers to.

Customer Experience

Your Customer Data Is Limitless, and So Is Its Value

Your company can either navigate the digital deluge, or be swamped by it.

CRM Across the Wire

ReturnPath Updates Its Email Platform

The new Return Path interface provides actionable insights to monitor and improve email deliverability.

MomentFeed Launches Visibility Manager

MomentFeed's Visibility Manager helps boost brand visibility on mobile devices.

DialogTech Now Tracks Call Conversions in Bing

The integration enables search marketers to view call data within Bing Ads to increase conversions online and over the phone.

CallRail Launches Call Highlights Feature

AI-driven feature proactively recommends additional, customized keywords to help marketers better understand why customers are picking up the phones. (Featured on

Innovid Launches Mobile Video Solution

Innovid is partnering with Fyber, InMobi, and MoPub to enhance in-app mobile video measurement, relevance, and engagement.

FreshAddress Launches Free List Check

Free List Check lets marketers scan email lists for spamtraps and other deliverability threats.