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January 31, 2018
CRM Featured Articles
Avaya Acquires Spoken Communications
Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud. (Featured on SmartCustomerService.com.)
There's a Huge Opportunity with Chatbots
Bots should be considered for more than just their cost-saving potential. (Featured on SmartCustomerService.com.)
Before Choosing an Email Management Vendor, Ask the Right Questions
The onus is on companies to determine whether a cloud-based template management platform is up to the task. Here are the questions that the product, marketing, and tech teams need answers to.
Your Customer Data Is Limitless, and So Is Its Value
Your company can either navigate the digital deluge, or be swamped by it.
CRM Across the Wire
ReturnPath Updates Its Email Platform
The new Return Path interface provides actionable insights to monitor and improve email deliverability.
MomentFeed Launches Visibility Manager
MomentFeed's Visibility Manager helps boost brand visibility on mobile devices.
DialogTech Now Tracks Call Conversions in Bing
The integration enables search marketers to view call data within Bing Ads to increase conversions online and over the phone.
CallRail Launches Call Highlights Feature
AI-driven feature proactively recommends additional, customized keywords to help marketers better understand why customers are picking up the phones. (Featured on SmartCustomerService.com.)
Innovid Launches Mobile Video Solution
Innovid is partnering with Fyber, InMobi, and MoPub to enhance in-app mobile video measurement, relevance, and engagement.
FreshAddress Launches Free List Check
Free List Check lets marketers scan email lists for spamtraps and other deliverability threats.