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January 08, 2018

CRM Featured Articles

Twitter's New Enterprise API Will Power Customer Service and Chatbots

After landing in hot water with developers after restricting third-party apps, Twitter is undoing the damage with the introduction of the Account Activity API. (Featured on

Verint Acquires Next IT

The acquisition includes all of the outstanding equity interests in Next IT and its affiliate, Next IT Innovation Labs.

Magazine Features

The Contact Center in 2018: Helping Customers Help Themselves

This year, customers are demanding that service organizations build out self-service, automate where possible, and empower agents.


3 Ways to Ensure You’re Getting the Most Out of Customer Data

A marketing program is only as good as the data that feeds it. Here's how to optimize data use.

Four Keys to Serving the Hyper-Informed Customer

Invest in the right research, training, and technology to help agents inform consumers. (Featured on

CRM Across the Wire

Phone2Action Partners with Community Brands

The partnership enables organizations to engage stakeholders and lawmakers in issue advocacy to further their causes.

3CLogic Partners with MapAnything

The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow. (Featured on

DialogTech Acquires Swydo

DialogTech's acquisition of Swydo brings omnichannel visualizations to call analytics.

Blueworx Releases Voice Response 7.4 for Linux

Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on

Vistar Media and LiveRamp Partner for First-Party Data Targeting in Digital Out-of-Home

The partnership supports device ID targeting leveraging LiveRamp's IdentityLink.

Unbabel Simplifies CRM Translation

Through the Unbabel Marketplace, integrations with leading CRM systems allow companies to communicate with customers in any language.

ShippingEasy Adds Product Recommendations to Its Customer Marketing Solution

ShippingEasy's Product Recommendations feature presents consumers with other product ideas based on recent orders.