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January 08, 2018
CRM Featured Articles
Twitter's New Enterprise API Will Power Customer Service and Chatbots
After landing in hot water with developers after restricting third-party apps, Twitter is undoing the damage with the introduction of the Account Activity API. (Featured on SmartCustomerService.com.)
Verint Acquires Next IT
The acquisition includes all of the outstanding equity interests in Next IT and its affiliate, Next IT Innovation Labs.
The Contact Center in 2018: Helping Customers Help Themselves
This year, customers are demanding that service organizations build out self-service, automate where possible, and empower agents.
3 Ways to Ensure You’re Getting the Most Out of Customer Data
A marketing program is only as good as the data that feeds it. Here's how to optimize data use.
Four Keys to Serving the Hyper-Informed Customer
Invest in the right research, training, and technology to help agents inform consumers. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Phone2Action Partners with Community Brands
The partnership enables organizations to engage stakeholders and lawmakers in issue advocacy to further their causes.
3CLogic Partners with MapAnything
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow. (Featured on SmartCustomerService.com.)
DialogTech Acquires Swydo
DialogTech's acquisition of Swydo brings omnichannel visualizations to call analytics.
Blueworx Releases Voice Response 7.4 for Linux
Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on SpeechTechMag.com.)
Vistar Media and LiveRamp Partner for First-Party Data Targeting in Digital Out-of-Home
The partnership supports device ID targeting leveraging LiveRamp's IdentityLink.
Unbabel Simplifies CRM Translation
Through the Unbabel Marketplace, integrations with leading CRM systems allow companies to communicate with customers in any language.
ShippingEasy Adds Product Recommendations to Its Customer Marketing Solution
ShippingEasy's Product Recommendations feature presents consumers with other product ideas based on recent orders.