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December 13, 2017
CRM Featured Articles
Lead Liaison Launches Sales Enablement Tools
The new features will work in tandem with its marketing automation solutions.
To Win the ‘Last Mile’ of CRM, Your Field Teams Need Agile, Consumer-Style Apps
Designing solutions for the new generation of mobile CRM users means realizing that they value convenience and simplicity over bells and whistles—they want apps that help them stay connected while streamlining everyday tasks.
The What and Why of Chat Bots in Customer Experience
Companies using chat bots typically perform better in some key customer service metrics. (Featured on SmartCustomerService.com.)
BoomTown Builds Valuable Voice Insights with Invoca
The B2B real estate software company increased conversions and ROI with call intelligence
CRM Across the Wire
SAVO/Knowledge Tree Now Includes Context-Rich Web App
SAVO Group has added a web application to its SAVO/KnowledgeTree sales enablement offering.
Engage Unveils Association Management Software
Engage Association Management combines association management, content management, and customer relationship management in one platform.
ConnectAndSell Integrates with Outreach
Joint offering combines ConnectAndSell's advanced conversations-on-demand solution with Outreach's sales engagement platform.
Lexalytics Launches AI Assembler
Lexalytics' AI Assembler developer platform will help users build natural language processing apps.
Act-On Adds Adaptive Capabilities
New functionality helps Act-On users customize surveys, forms and contact lists.
Agile CRM Launches Real Estate CRM
New product helps real estate professionals manage property listings, requests, and leads.
EspoCRM Adds BPM Functionality
EspoCRM has added business process management to its CRM system.