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November 20, 2017

CRM Featured Articles

Adobe Advertising Cloud Announces Integrations with Microsoft Bing

Deepened compatibility aims to help companies attract more buyers with search-related ads.

Fuel Cycle Announces Panels

The new integrated research sampling capability aims to make it easier to acquire market intelligence.

Qualtrics Enhances Qualtrics Text iQ

The solution aims to help companies uncover trends from unstructured customer data.


Managing Your Contact Center When Disaster Strikes

Some tips for properly managing contact center operations during disasters, both natural and man-made, to protect your brand image. (Featured on

Case Studies

Baker Labs Doubles Leads for Its Healthcare Clients with CallRail

The marketing agency helps medical firms gain more potential customers with call tracking and recording software

The Tipping Point

Customer Service Remains a Conundrum for Too Many Companies

For all the emphasis on customer experience, service reps haven't been empowered to offer a great one.

CRM Across the Wire

Freshworks Launches Freshmarketer

Freshworks has rebranded products from its Zarget acquisition at Freshmarketer.

GutCheck Partners with Voxpopme For Video Feedback Solution

The partnership will deliver qualitative insights from customer videos.

WeVideo Launches Business Edition

WeVideo Business lets companies create, share, and manage video content for any number of uses and formats.

SalesHood Accelerates Knowledge Sharing With Automatic Speech Recognition

SalesHood's speech recognition tool allows users to transcribe and search meeting notes and other sales interactions. (Featured on

iEnterprises Releases iCRM, a Voice-Controlled CRM for Amazon Alexa

iEnterprises' iCRM system lets users perform tasks in the CRM system by delivering voice commands through Amazon Alexa-enabled devices. (Featured on

K1 Acquires Actiance, Will Merge It with Smarsh

The merger and acquisition will help companies maintain regulatory compliance while communicating with customers.

Yext and ShopKeep Announce Integration

Partnership adds Yext's Digital Knowledge Management platform to ShopKeep POS, helping businesses manage their online information.