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November 20, 2017
CRM Featured Articles
Adobe Advertising Cloud Announces Integrations with Microsoft Bing
Deepened compatibility aims to help companies attract more buyers with search-related ads.
Fuel Cycle Announces Panels
The new integrated research sampling capability aims to make it easier to acquire market intelligence.
Qualtrics Enhances Qualtrics Text iQ
The solution aims to help companies uncover trends from unstructured customer data.
Managing Your Contact Center When Disaster Strikes
Some tips for properly managing contact center operations during disasters, both natural and man-made, to protect your brand image. (Featured on SmartCustomerService.com.)
Baker Labs Doubles Leads for Its Healthcare Clients with CallRail
The marketing agency helps medical firms gain more potential customers with call tracking and recording software
The Tipping Point
Customer Service Remains a Conundrum for Too Many Companies
For all the emphasis on customer experience, service reps haven't been empowered to offer a great one.
CRM Across the Wire
Freshworks Launches Freshmarketer
Freshworks has rebranded products from its Zarget acquisition at Freshmarketer.
GutCheck Partners with Voxpopme For Video Feedback Solution
The partnership will deliver qualitative insights from customer videos.
WeVideo Launches Business Edition
WeVideo Business lets companies create, share, and manage video content for any number of uses and formats.
SalesHood Accelerates Knowledge Sharing With Automatic Speech Recognition
SalesHood's speech recognition tool allows users to transcribe and search meeting notes and other sales interactions. (Featured on SpeechTechMag.com.)
iEnterprises Releases iCRM, a Voice-Controlled CRM for Amazon Alexa
iEnterprises' iCRM system lets users perform tasks in the CRM system by delivering voice commands through Amazon Alexa-enabled devices. (Featured on SpeechTechMag.com.)
K1 Acquires Actiance, Will Merge It with Smarsh
The merger and acquisition will help companies maintain regulatory compliance while communicating with customers.
Yext and ShopKeep Announce Integration
Partnership adds Yext's Digital Knowledge Management platform to ShopKeep POS, helping businesses manage their online information.