CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 01, 2017

CRM Featured Articles

Openprise Announces New GDPR Compliance Features

The latest version of the company's Data Orchestration Platform features new capabilities for GDPR compliance.

Vidyard Dips into the Customer Service Space with Video Support

Vidyard is leveraging the Salesforce Service Cloud to foray into the customer service space with Vidyard for Support, a solution that enables customer support teams to resolve customer issues using video content. (Featured on


Why B2B CX Strategy Needs to Look More Like B2C

B2B companies can adopt digital technologies to generate emotional connections with customers, just like B2C companies do. (Featured on

How to Avoid the 7 Deadly Sins of Customer Experience Transformation

Customer experience programs often start out full of promise, but they can be easily plagued by these bad habits. Here's how to steer clear of them.

Front Office

The Shifting Costs of Customer Contacts

The interactions that require agent input tend to be more difficult, resulting in longer interactions that cost more

CRM Across the Wire

Optimove Launches Version 6.0

Optimove brings its customer retention artificial intelligence engine to acquisition marketing with Optimove 6.0.

LevelJump Launches on Salesforce AppExchange

LevelJump has added its sales onboarding and enablement software on the Salesforce AppExchange.

Sharpen Technologies Launches .CX Programming Language

.CX lets companies customize their contact center operations. (Featured on

ServiceAide Launches Luma Virtual Assistant for Support

Luma can help companies create and resolve customers and IT service management tickets.

PipelinerCRM Releases Universals

New release enables greater insight into a control over sales processes.

SDL Launches Tridion DX

Tridion DX helps companies build customized digital experiences (DX) that shape the customer journey.