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November 01, 2017
CRM Featured Articles
Openprise Announces New GDPR Compliance Features
The latest version of the company's Data Orchestration Platform features new capabilities for GDPR compliance.
Vidyard Dips into the Customer Service Space with Video Support
Vidyard is leveraging the Salesforce Service Cloud to foray into the customer service space with Vidyard for Support, a solution that enables customer support teams to resolve customer issues using video content. (Featured on SmartCustomerService.com.)
Why B2B CX Strategy Needs to Look More Like B2C
B2B companies can adopt digital technologies to generate emotional connections with customers, just like B2C companies do. (Featured on SmartCustomerService.com.)
How to Avoid the 7 Deadly Sins of Customer Experience Transformation
Customer experience programs often start out full of promise, but they can be easily plagued by these bad habits. Here's how to steer clear of them.
The Shifting Costs of Customer Contacts
The interactions that require agent input tend to be more difficult, resulting in longer interactions that cost more
CRM Across the Wire
Optimove Launches Version 6.0
Optimove brings its customer retention artificial intelligence engine to acquisition marketing with Optimove 6.0.
LevelJump Launches on Salesforce AppExchange
LevelJump has added its sales onboarding and enablement software on the Salesforce AppExchange.
Sharpen Technologies Launches .CX Programming Language
.CX lets companies customize their contact center operations. (Featured on SmartCustomerService.com.)
ServiceAide Launches Luma Virtual Assistant for Support
Luma can help companies create and resolve customers service.support and IT service management tickets.
PipelinerCRM Releases Universals
New release enables greater insight into a control over sales processes.
SDL Launches Tridion DX
Tridion DX helps companies build customized digital experiences (DX) that shape the customer journey.