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October 30, 2017
CRM Featured Articles
Marchex Updates Speech Analytics Interface
Marchex has updated its Call DNA interface to accept more inputs and feedback. (Featured on SpeechTechMag.com.)
Pega Adds More AI Capabilities to Customer Service Platform
The Pega Platform got an update aimed at shortening how long it takes agents to resolve requests, cut down on errors, and boost customer satisfaction. (Featured on SmartCustomerService.com.)
NextCon 2017: Companies Must Cultivate Customer Service Cultures
Strong reputations are created inside an organization and extend outwards, speakers agreed.
It's Always Customer Service Week
Sometimes the only interaction a customer has with a company is through customer service, so your company should make it a priority to keep the momentum from Customer Service Week going all year. (Featured on SmartCustomerService.com.)
Going Global: Guidelines on Opening a Successful European Sales Office
There are a variety of issues to consider before launching a European office, and chief among them are practical, yet crucial, concerns—timing, location, and regulations. Part one of a two-part series.
Required Reading: The Psychology Behind E-Commerce Website Optimization
Companies must approach their web pages the way they would their sales conversations
Companies Are Content with Content Marketing
Revenue growth is being driven by efforts to engage with increasingly hard-to-reach audiences
CRM Across the Wire
InsideSales Launches High Impact Mailer
High Impact Mailer adds direct mail capabilities to InsideSales.com's Predictive PowerDialer.
Acxiom and AmEx Partner on Predictive Intent Segments
Acxiom and Amex Advance have launched a data-driven offering that combines predictive insights with Acxiom InfoBase to increase marketing effectiveness.
Aviso Launches New Version of Sales Vision
Aviso has aligned three critical sales processes on one platform to improve forecast accuracy and simplify pipeline and deal reviews.
SugarCRM Issues Fall '17 Release
The latest updates to SugarCRM's platform enhances collaboration for sales teams.
Clari Integrates with ClearSlide, DocuSign, and Xactly
Clari expands its partner ecosystem to drive improvements in pipeline visibility and sales execution.
Return Path Enhances Inbox Insight
The Inbox Insight enhancement allows marketers to browse millions of emails by industry and campaign type, including real-world performance data.