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October 09, 2017
CRM Featured Articles
Oracle OpenWorld 2017: The CX Cloud Helps Transform Companies, Speakers Say
During the conference's day-two general session, speakers took the stage to assert the benefits of Oracle's Customer Experience Cloud application suite.
Actifio Announces Sky Platform 8.0
The latest version of the company's Sky Platform is a cloud-centric solution that aims to accelerate digital transformation initiatives.
Harvey, Irma, and Dealing with the Flood of Claims
With insurance calls expected to rise, companies can improve experiences with digital call center technologies like visual IVR. (Featured on SmartCustomerService.com.)
Modern Sales Reps Need Digital Tools—Lots of Them
The proliferation of data is just one of the challenges of an increasingly sophisticated sales landscape—and salespeople need all the digital help they can get.
Blockchain Technology Fosters Its Own Concerns
The financial transaction security technology leaves many companies worried
CRM Across the Wire
Bigtincan Updates Its Bigtincan Hub Sales Automation Platform
From onboarding and learning to collaboration and closing, Bigtincan's new platform release provides 50 enhancements.
Nielsen Completes Acquisition of Visual IQ
The deal will see Visual IQ blended with Nielsen's marketing attribution suite.
NICE Adds AI to WFM
The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability. (Featured on SmartCustomerService.com.)
Helpshift Launches Web Chat
Helpshift Web Chat includes an army of pre-configured chatbots for a number of customer support functions. (Featured on SmartCustomerService.com.)
InsideView Expands Insights Powered by InsideView and Introduces Refresh for Dynamics 365
Powered by InsideView, Insights now enables more effective prospecting, while Refresh keeps CRM data fresh and complete.
Sprinklr Adds to Experience Cloud
Eight new product enhancements round out the latest releases.