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October 09, 2017

CRM Featured Articles

Oracle OpenWorld 2017: The CX Cloud Helps Transform Companies, Speakers Say

During the conference's day-two general session, speakers took the stage to assert the benefits of Oracle's Customer Experience Cloud application suite.

Actifio Announces Sky Platform 8.0

The latest version of the company's Sky Platform is a cloud-centric solution that aims to accelerate digital transformation initiatives.


Harvey, Irma, and Dealing with the Flood of Claims

With insurance calls expected to rise, companies can improve experiences with digital call center technologies like visual IVR. (Featured on

Modern Sales Reps Need Digital Tools—Lots of Them

The proliferation of data is just one of the challenges of an increasingly sophisticated sales landscape—and salespeople need all the digital help they can get.


Blockchain Technology Fosters Its Own Concerns

The financial transaction security technology leaves many companies worried

CRM Across the Wire

Bigtincan Updates Its Bigtincan Hub Sales Automation Platform

From onboarding and learning to collaboration and closing, Bigtincan's new platform release provides 50 enhancements.

Nielsen Completes Acquisition of Visual IQ

The deal will see Visual IQ blended with Nielsen's marketing attribution suite.


The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability. (Featured on

Helpshift Launches Web Chat

Helpshift Web Chat includes an army of pre-configured chatbots for a number of customer support functions. (Featured on

InsideView Expands Insights Powered by InsideView and Introduces Refresh for Dynamics 365

Powered by InsideView, Insights now enables more effective prospecting, while Refresh keeps CRM data fresh and complete.

Sprinklr Adds to Experience Cloud

Eight new product enhancements round out the latest releases.