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September 18, 2017

CRM Featured Articles Adds Data Source Connectors and Preparation Tools to Its Analytics Suite

The capabilities aim to give businesses a richer understanding of customer behavior.

TouchCR Announces Customized Data Services

Distinct marketing data services are now available in customizable packages.

Magazine Features

The Top Three CRM Deployments of 2017: The 2017 CRM Market Elite Customers

The user companies that demonstrate the power of a good solution


The Key to Conquering Automation in Customer Service

Here's how to use chatbots to build richer customer profiles for quicker triage. (Featured on

Scouting Report

As the WFO Market Evolves, Will Vendors Adapt?

New targets, the demand for personalization, and the need to adjust sales models are among the challenges.

CRM Across the Wire

Looker Launches Looker 5 Data Platform

Looker 5 offers dozens of new features and capabilities for smoother data interaction.

NICE inContact Releases Summer 2017 Version of CXone

The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.

Confirmit Partners with Infobip

Confirmit taps Infobip to provide a mobile interface for SMS surveys.

Augment Launches Customer Experience AI Platform

Augment comes out of stealth mode with a chatbot for customer service.

InsideView Launches Target with ABM

New account-based marketing capabilities facilitate deeper engagement within accounts.

Evergage Launches Personalized Triggered Email Capabilities

Marketers can configure and automatically deploy timely, relevant email based on customers' actions or external factors.