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September 18, 2017
CRM Featured Articles
Salesforce.com Adds Data Source Connectors and Preparation Tools to Its Analytics Suite
The capabilities aim to give businesses a richer understanding of customer behavior.
TouchCR Announces Customized Data Services
Distinct marketing data services are now available in customizable packages.
The 2017 CRM Market Elite Customers
The user companies that demonstrate the power of a good solution
The Key to Conquering Automation in Customer Service
Here's how to use chatbots to build richer customer profiles for quicker triage. (Featured on SmartCustomerService.com.)
As the WFO Market Evolves, Will Vendors Adapt?
New targets, the demand for personalization, and the need to adjust sales models are among the challenges.
CRM Across the Wire
Looker Launches Looker 5 Data Platform
Looker 5 offers dozens of new features and capabilities for smoother data interaction.
NICE inContact Releases Summer 2017 Version of CXone
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
Confirmit Partners with Infobip
Confirmit taps Infobip to provide a mobile interface for SMS surveys.
Augment Launches Customer Experience AI Platform
Augment comes out of stealth mode with a chatbot for customer service.
InsideView Launches Target with ABM
New account-based marketing capabilities facilitate deeper engagement within accounts.
Evergage Launches Personalized Triggered Email Capabilities
Marketers can configure and automatically deploy timely, relevant email based on customers' actions or external factors.