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September 11, 2017
CRM Featured Articles
Freshworks Adds Intelligent Workflows to Freshsales CRM
The enhancement allows sales teams to automate rote business processes.
LinkedIn Marketing Solutions Announces Audience Network
The native advertising network enables marketers to expand their reach.
ISO Positions Customers at the Epicenter of Contact Center Delivery
A new international standard has been published to help contact centers improve the customer experience. (Featured on SmartCustomerService.com.)
You and Your CRM Need to Talk: Voice Activation Is Coming
Thanks to Siri, Google, and Alexa, many of us are already speaking to our consumer devices. But voice-activated technology will soon have plenty of business uses as well.
The Tipping Point
Bold Modern Commerce Experiences Require Extreme Personalization
The Amazons of the world know exactly what their customers want, and to compete your company must, too
CRM Across the Wire
SSI Launches SSI Suite for Collecting Consumer Insight
SSI Suite helps companies create their own market research tools.
Consumer Acquisitions Adds Ad Copy Services to Facebook Advertisers
New services are now available to Facebook advertisers within the Creative Marketplace.
CloudCraze Launches Summer '17 Release
The B2B commerce platform adds enhancements to simplify product attribution and improve the look and feel.
Visual IQ Launches Marketing Intelligence Platform
Platform helps companies analyze consumer behavior and marketing performance across channels and devices in real time.