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September 06, 2017
CRM Featured Articles
CloudCherry Integrates with Salesforce.com
CloudCherry's customer experience management platform is compatible with Salesforce.com's Service and Marketing Clouds.
Adobe Announces New Capabilities for Advertising Cloud and Marketing Cloud
The new capabilities focus on digital audio advertising and email marketing.
Amplero Upgrades its Artificial Intelligence Marketing Platform
The Learned Insights function aims to help marketers "nano-segment" their customer base to focus outreach at scale.
Four Strategies for Successful Customer Service in the Digital Age
Winning in today's digital age of customer service means acknowledging and correcting customers' problems in real time by providing them with various channels for support. (Featured on SmartCustomerService.com.)
The Biggest CRM Pain Points for Sales Reps, and How to Solve Them
CRM projects most often fail because salespeople resist using the software—and often for good reason. Here's how companies can engage in CRM failure prevention.
The Big Four Aren’t All There Is
The CRM software market is wide open for smaller brands to claim a seat at the table
CRM Across the Wire
MobiBlue Unveils Free Custom Mobile App For SMBs
The mobile marketing agency launched a marketing program that includes multichannel mobile capabilities.
Strong Growth Expected in the IVR Market
MarketsandMarkets eyes steady growth for interactive voice response technology through 2023. (Featured on SpeechTechMag.com.)
Chatmeter Updates Its Social Media Features
New monitoring and publishing technology helps major retailers improve local search rankings.
NGData Adds Deeper Customer Intelligence
Attribution and next-best experience recommendations are among the features added to NGData's Lily customer data platform.
Gigya Adds to Its Customer Identity Management Platform
New features will help businesses deploy customer identity management at scale.
VisualIQ Partners with LiveRamp
The partnership will provide a people-based view of the consumer journey and how digital marketing impacts offline success.