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August 14, 2017
CRM Featured Articles
Openprise Launches the Openprise Data Marketplace
The marketplace is designed to help companies leverage data from multiple third-party sources.
LinkedIn Expands Its Marketing Partner Program
The company enlisted 19 new partners in three new specialization categories.
Demandbase Adds 'Real-Time Intent' to Its Account-Based Marketing Platform
The technology uses artificial intelligence to register early buying signals, seeking to give sales reps an edge on their competition.
Combating Survey Fatigue, One Question at a Time
Survey design has everything to do with whether customers will provide their feedback. (Featured on SmartCustomerService.com.)
Companies Need to Get Serious about Customer Experience
When it comes to managing CX, companies need to take a disciplined approach
These 8 Technologies Are Transforming the Contact Center
The need to understand and engage newly empowered customers (hello, Millennials) is driving innovation.
CRM Across the Wire
Rocket Fuel Named a Snapchat Certified Partner
The Snapchat integration adds enhanced video solutions to Rocket Fuel's predictive marketing platform.
Story Lab Partners with Influential
Story Lab and Influential have joined forces to bring artificial intelligence to branded content analytics.
Salesfloor Launches Mobile Messaging for Store Associates
Salesfloor's new mobile app offers shoppable SMS and support for conversational messaging apps.
Bloom Intelligence Launches Customer Data Platform
Bloom Intelligence offers advanced tracking metrics for retailers and restaurateurs.
Accenture Acquires Wire Stone
The acquisition expands Accenture Interactive's creative marketing capabilities.
Xactly Completes Acquisition of AlignStar
Xactly's acquisition of the territory and resource management software expands its efforts in sales performance management.
Chatmeter Updates Its Search Platform
New features and integration improve transparency around the customer journey and Chatmeter's ability to drive and convert online and mobile searches into customers.