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July 17, 2017
CRM Featured Articles
Salesforce Announces Einstein AI and Analytics for Field Service Lightning
The offering aims to empower the mobile workforce with new intelligence and insights.
How to Turn Negative Customer Feedback into Business Collateral
Customer complaints and business success are not necessarily mutually exclusive. (Featured on SmartCustomerService.com.)
Prepare Your CRM Now for Predictive Analytics
CRM systems are made even more powerful by adding predictive analytics, but you have to make sure your data is up to the challenge.
The Tipping Point
UX Can Make Your Business Disruption-Proof
User experience design is now a C-level imperative, whether executives get it or not
CRM Across the Wire
Visual IQ Integrates Lotame Audience Data
The partnership will help companies understand marketing performance and audience attributes.
Adjust Adds Lifetime Value Tracking
With the latest iteration of Adjust's attribution technology, mobile marketers can now customize campaign attribution windows, types, and view through times.
Simpleview Partners with Act-On
By partnering with Act-On, Simpleview is expanding its product portfolio with marketing automation.
CafeX Unveils Cosmos Version of Live Assist for Dynamics 365
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements. (Featured on SmartCustomerService.com.)
Bluecore Introduces Audience Insights
Bluecore's Audience Insights uncovers new tevenue opportunities and validates current marketing strategies.
ConnectLeader Introduces TopRung Sales Gamification
TopRung gamification adds a little friendly competition to the sales process.
OneSpot Expands Email Integrations
OneSpot's technology platform helps marketers deliver one-to-one personalized email.