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May 10, 2017
CRM Featured Articles
Vonage Announces Connectivity to Microsoft Workflow Automation Suite
The company releases a connector to Microsoft's suite of workflow automation tools that makes it easier to add text messaging and text-to-speech capabilities.
Making it Easy for Consumers to Communicate in their Channel of Choice is a Strategic Necessity
Consumers have clear channel preferences when it comes to specific issues with companies. (Featured on SmartCustomerService.com.)
TechStyle Gets NICE with Its Employees
An agent engagement tool and precise staff forecasting provide a path to better experiences for employees and customers
Voice of the Customer
7 Signs Your CEO Is Customer-Focused
High-growth companies prioritize CX, and you'll find the following characteristics in those at the helm.
CRM Across the Wire
Sitecore Expands Sitecore Cloud
Sitecore has moved its Sitecore Experience Platform and Sitecore Commerce to the Microsoft Azure cloud platform.
Bright Pattern Brings Omnichannel Communications to ServiceNow
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
Seismic Launches NewsCenter for Sales Communications
Seismic NewsCenter lauinches as sales reps' resource for news, information, and updates they need before going into a presentation.
Radius Adds New Integrations
Radius users can now integrate across DMPS, Facebook, Google AdWords, and Twitter directly from the Radius Revenue Platform.
NEC Canada and Enghouse Interactive Roll out Univerge Blue Business Cloud Services Contact Center
The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada. (Featured on SmartCustomerService.com.)
Agile CRM Integrates with RingCentral
Agile CRM customers can now make, receive, and log calls with a RingCentral integration.