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May 10, 2017

CRM Featured Articles

Vonage Announces Connectivity to Microsoft Workflow Automation Suite

The company releases a connector to Microsoft's suite of workflow automation tools that makes it easier to add text messaging and text-to-speech capabilities.


Making it Easy for Consumers to Communicate in their Channel of Choice is a Strategic Necessity

Consumers have clear channel preferences when it comes to specific issues with companies. (Featured on

Case Studies

TechStyle Gets NICE with Its Employees

An agent engagement tool and precise staff forecasting provide a path to better experiences for employees and customers

Voice of the Customer

7 Signs Your CEO Is Customer-Focused

High-growth companies prioritize CX, and you'll find the following characteristics in those at the helm.

CRM Across the Wire

Sitecore Expands Sitecore Cloud

Sitecore has moved its Sitecore Experience Platform and Sitecore Commerce to the Microsoft Azure cloud platform.

Bright Pattern Brings Omnichannel Communications to ServiceNow

Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on

Seismic Launches NewsCenter for Sales Communications

Seismic NewsCenter lauinches as sales reps' resource for news, information, and updates they need before going into a presentation.

Radius Adds New Integrations

Radius users can now integrate across DMPS, Facebook, Google AdWords, and Twitter directly from the Radius Revenue Platform.

NEC Canada and Enghouse Interactive Roll out Univerge Blue Business Cloud Services Contact Center

The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada. (Featured on

Agile CRM Integrates with RingCentral

Agile CRM customers can now make, receive, and log calls with a RingCentral integration.