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April 25, 2017


Drive Success With an Intelligent Contact Center

Advanced customer experience technologies can significantly upgrade customer experiences, leading to increased revenue and loyalty; more importantly, failing to keep up means missing the opportunity to not only better serve your customer, but save money in the bargain.

With More Self-Service, Agents Need More

Companies need more skillful, empowered agents to provide the concierge-level service that customers expect. (Featured on


Customer Service Software Sees Rising Interest

Companies are extending cloud-based customer service tools across departments

Customer Experience

Give Your Customers the Experiences They Want

Customer experience management needs to be at the vanguard of your strategy.

CRM Across the Wire

ServiceTitan Partners with The Seal to Give Customers Peace of Mind

Integrating The Seal verification and mail tools into the ServiceTitan platform affords home service business customers a high level of comfort that service technicians are legitimate.

Cloudwords Partners with Lilt

Together Cloudwords and Lilt are offering interactive machine translation for faster multilingual content creation.

Verint WFO Achieves Cisco Compatibility Certification

Verint's Workforce Optimization suite has been certified as compatible with Cisco's Unified Communications Manager solution. (Featured on

Fuel Cycle Launches Fuel Discovery Analytics Platform

Fuel Discovery blends data from a variety of sources and uncovers correlations.

MicroStrategy and The HADA Group Partner on an Analytics Solution for the Hospitality Industry

Joint hospitality customers to benefit from a comprehensive business intelligence solution leveraging MicroStrategy 10.