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April 25, 2017
Drive Success With an Intelligent Contact Center
Advanced customer experience technologies can significantly upgrade customer experiences, leading to increased revenue and loyalty; more importantly, failing to keep up means missing the opportunity to not only better serve your customer, but save money in the bargain.
With More Self-Service, Agents Need More
Companies need more skillful, empowered agents to provide the concierge-level service that customers expect. (Featured on SmartCustomerService.com.)
Customer Service Software Sees Rising Interest
Companies are extending cloud-based customer service tools across departments
Give Your Customers the Experiences They Want
Customer experience management needs to be at the vanguard of your strategy.
CRM Across the Wire
ServiceTitan Partners with The Seal to Give Customers Peace of Mind
Integrating The Seal verification and mail tools into the ServiceTitan platform affords home service business customers a high level of comfort that service technicians are legitimate.
Cloudwords Partners with Lilt
Together Cloudwords and Lilt are offering interactive machine translation for faster multilingual content creation.
Verint WFO Achieves Cisco Compatibility Certification
Verint's Workforce Optimization suite has been certified as compatible with Cisco's Unified Communications Manager solution. (Featured on SmartCustomerService.com.)
Fuel Cycle Launches Fuel Discovery Analytics Platform
Fuel Discovery blends data from a variety of sources and uncovers correlations.
MicroStrategy and The HADA Group Partner on an Analytics Solution for the Hospitality Industry
Joint hospitality customers to benefit from a comprehensive business intelligence solution leveraging MicroStrategy 10.