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April 24, 2017

CRM Featured Articles

Lead Liaison Releases OneFocus CRM

The solution aims to 'trim the fat' and home in on essential sales functionality.

Swiftpage Celebrates 30 Years of Act!

Launched 30 years ago, the Act! solution continues to evolve with the ever-changing landscape of the CRM industry.

Cisco Offers Customer Success Manager Certification

The enhanced learning certification service aims to help sales reps take on managing customer success beyond the dotted line.


4 Big Sales Benefits of Channel Data Management

Across the globe, channel partners hold an estimated $1.5 trillion worth of unsold products at any given time. Getting timely, decision-grade channel data—including a clearer view of end customers—can uncover new ways to boost product sales, translating into millions of dollars in additional revenue.

Voice Biometrics Holds the Key to Improved Customer Experience

Voice authentication can improve interactions and increase security. (Featured on


Mobile Payment Technologies Set to Increase

Reports from Juniper and Forrester indicate that use of mobile payment solutions will increase for both businesses and consumers

Required Reading: Strategies for Hacking Growth

Rapid development calls for rigorous approaches to collaboration.

CRM Across the Wire

Medallia Unveils Experience Cloud

Medallia Experience Cloud combines machine and human learning to uncover customer insights.

Engagio Integrates With Major Marketing Automation Platforms

Marketers can now integrate Engagio's account based marketing solutions With Eloqua, Pardot, Hubspot, and Marketo

Personify Releases Personify360 Constituent Engagement Platform

PersonifyGO is a constituent engagement platform accessible from any Internet browser.

Lionbridge Translation App Available in the Oracle Cloud Marketplace

Lionbridge's app for Oracle Marketing Cloud helps marketers streamline multilingual marketing campaigns.

MaxPoint Enhances Customer Catalyst

MaxPoint has added email matching and profile-based list expansion to its Customer Catalyst CRM software.

NICE Introduces Quality Management That Works with Any Recording Platform and Data Source

With customizable workflows, NICE Quality Central provides end-to-end automation and insight throughout the customer's journey and across complex processes. (Featured on