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April 24, 2017
CRM Featured Articles
Lead Liaison Releases OneFocus CRM
The solution aims to 'trim the fat' and home in on essential sales functionality.
Swiftpage Celebrates 30 Years of Act!
Launched 30 years ago, the Act! solution continues to evolve with the ever-changing landscape of the CRM industry.
Cisco Offers Customer Success Manager Certification
The enhanced learning certification service aims to help sales reps take on managing customer success beyond the dotted line.
4 Big Sales Benefits of Channel Data Management
Across the globe, channel partners hold an estimated $1.5 trillion worth of unsold products at any given time. Getting timely, decision-grade channel data—including a clearer view of end customers—can uncover new ways to boost product sales, translating into millions of dollars in additional revenue.
Voice Biometrics Holds the Key to Improved Customer Experience
Voice authentication can improve interactions and increase security. (Featured on SmartCustomerService.com.)
Mobile Payment Technologies Set to Increase
Reports from Juniper and Forrester indicate that use of mobile payment solutions will increase for both businesses and consumers
Required Reading: Strategies for Hacking Growth
Rapid development calls for rigorous approaches to collaboration.
CRM Across the Wire
Medallia Unveils Experience Cloud
Medallia Experience Cloud combines machine and human learning to uncover customer insights.
Engagio Integrates With Major Marketing Automation Platforms
Marketers can now integrate Engagio's account based marketing solutions With Eloqua, Pardot, Hubspot, and Marketo
Personify Releases Personify360 Constituent Engagement Platform
PersonifyGO is a constituent engagement platform accessible from any Internet browser.
Lionbridge Translation App Available in the Oracle Cloud Marketplace
Lionbridge's app for Oracle Marketing Cloud helps marketers streamline multilingual marketing campaigns.
MaxPoint Enhances Customer Catalyst
MaxPoint has added email matching and profile-based list expansion to its Customer Catalyst CRM software.
NICE Introduces Quality Management That Works with Any Recording Platform and Data Source
With customizable workflows, NICE Quality Central provides end-to-end automation and insight throughout the customer's journey and across complex processes. (Featured on SmartCustomerService.com.)