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March 29, 2017

CRM Featured Articles

Five Customer Service Bots for Facebook Messenger That Actually Work

Here are five companies delivering solid service through the emerging channel. (Featured on


A Look at Tomorrow's CSR, Today

Controllers are more suited to today's call center needs, but empathizers get more of the jobs. (Featured on

Why Large Organizations Can Struggle With Customer Experience

Bigger isn't always better: Data and personnel at big companies can often be working at cross-purposes. The solution: finding smart ways to make data actionable and people accountable.


Required Reading: Closing The Customer Loyalty Loop

Businesses must think about retaining customers long before they acquire them

Enterprises Increasingly Adopt IoT Elements

Organizations are set to increase IoT spending to optimize operations, but the technology isn't without risks

CRM Across the Wire

ContentSquare Launches UX Performance Center

UX Performance Center uses artificial intelligence and advanced algorithms to provide recommendations in real time for optimizing customer journeys.

TrueShip Rebrands to ReadyCloud

TrueShip has officially rebranded to ReadyCloud as it repositions itself to deliver a CRM system for online retailers.

Absolutdata Rolls Out the NAVIK AI Platform for Sales and Marketing

Absolutdata offers three AI-enhanced products under the NAVIK brand: MarketingAI, ConceptAI, and SalesAI.

AppsFlyer Launches Pivot Marketing Analysis Tool

Pivot performs deep campaign analysis for mobile marketing performance.

NeoReach Launches Influencer Media Value (IMV)

Influencer Marketing Value helps brands measure the earned media value of influencer marketing programs.