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March 13, 2017
CRM Featured Articles
Pitney Bowes Announces a Data Practice
With the new line of business, Pitney Bowes aims to help firms tap the full potential of its data assets.
Gartner Data and Analytics Summit 2017, Day 3: The Future of Analytics
'What data do we need?' and 'Who does the analysis?' are among the questions that help unlock where analytics is going.
Gartner Data and Analytics Summit 2017, Day 2: The Evolution of Analytics
Analytics is shifting from being 'in the business' to being 'the business' itself, embedded into operational processes and platforms and including predictive and prescriptive tools.
Can Better Grammar Improve Customer Service?
As customer interactions move online, agents might need to brush up on their misplaced modifiers
4 Keys to a Successful CRM Deployment
With common-sense selection, implementation, and management, business leaders can get the most out of their CRM technology investments.
Smart Chatbots Take Customer Interactions Beyond One-Way Communication
As chatbots' and their many uses continue to evolve and diversify, companies should look to incorporate smart, two-way communication capabilities into their solutions to better meet the needs of connected consumers. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Sprinklr Releases Sprinklr Display
Sprinklr Displayputs social media data on digital screens for retail, command centers, events, and outdoor advertising.
Looker Releases Looker Blocks for Google Services
Looker Blocks for Google's BigQuery Data Transfer Service helps marketers turn data into actionable insights.
Zappix Releases Visual IVR for Healthcare
The Zappix healthcare Visual IVR combines visual and voice service via smartphone. (Featured on SmartCustomerService.com.)
CallRail Launches SMS Tracking
Call tracking and analytics provider brings call-tracking capabilities to SMS
Vidyard Adds SalesLoft to Its Integration Ecosystem
Vidyard for SalesLoft helps sales reps create and manage customized and personalized video emails.
InMoment Launches Discover CX Intelligence Tool
Discover constantly mines all customer data, delivering always-on intelligence across the enterprise
PandaDoc Launches on Microsoft's AppSource
PandaDoc's digital transaction management platform is now available on Microsoft's AppSource marketplace.
IDG Launches Pipeline Activator
Predictive technology helps sales teams connect with the right buyers early in the sales cycle.
The Next Step
Is CRM a Tool or a Mind-Set?
A company learns that it can be both