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February 01, 2017

CRM Featured Articles

Pronexus Releases VB Voice 10.1

Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on

Salesforce's State of Service Findings Reveal a Bigger Role for Service

More than 68 percent of the service teams surveyed say they're the ones leading customer experience efforts. (Featured on


The Top Contact Center Goals for 2017

2017 is expected to be a better year for customers as companies prioritize better service. (Featured on

Banks Must Gain Insight Into Digital Sales—or Risk 'the Abandonment Problem'

Marketing budgets will go to waste if customers continually drop out of poor user experiences.


Local Ad Revenue Is Expected to Increase

BIA/Kelsey predicts growth, especially for online and digital advertising revenue

Pint of View

The ROI of Teamwork

Specialists are important, even when roles overlap

CRM Across the Wire

MindStorm Releases The Ultimate Prospector

The Ultimate Prospector is a sales tool to help land those hard-to-get appointments.

Hitwise Launches Hourly Online Traffic Insights Reporting

Hitwise's additions give near real time insights into web traffic throughout the day.

GMC Software Integrates SparkPost into Cloud Messaging Platform

The partnership blends SparkPost's email delivery system with GMC's customer communications management platform.

Acxiom Expands Its Partnership with DataXu

The partnership bridges the advertising gap between television and digital audiences.

Symphony Technology Group Acquires Fishbowl

Investment firm buys the customer engagement platform provider for restaurants.

Maritz Launches LoyaltyNext Gift Portal

Loyalty Gift Portal lets companies better tailor their loyalty programs to specific customers.