CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 23, 2017

CRM Featured Articles

Avaya Files for Chapter 11

The company assured customers that operations will continue during the restructuring. (Featured on

SteelHouse Releases Free Viewability

The new capability aims to provide advertisers with improved visibility into ad performance.


2017 Strategies for Global Customer Service Expansion

How to make the build, buy, or outsource decision. (Featured on

3 Marketing Automation Road Blocks, and How to Defeat Them

As B2B marketers gain access to advanced tools, analytics and practices, they may hit some barriers along the way. Here's how to avoid them.

Case Studies

With Interactions, Salt River Project Helps Customers Keep Their Cool

The water and electricity supplier uses the vendor's virtual assistants to keep its contact centers from overheating

Small Biz Buzz

Are Chatbots and Recurring Revenue the Future of Business?

One conference, two big statements

CRM Across the Wire

Return Path Introduces Smart Alerts

Return Path Smart Alerts notify marketers of email deliverability issues in real time.

Influitive Launches Upshot to Help Companies Create Customer Stories

Influitive Upshot enables B2B marketers to generate, distribute, and analyze customer-led content.

TapInfluence Launches Influencer Discovery

TapInfluence Influencer Discovery helps marketers find and manage social media content producers.

Fluent Launches Acquisition Marketing App

Fluent's acquisition application helps marketers identify, target and acquire new customers through integration with Oracle Marketing Cloud.

Higher Logic Acquires Socious

The acquisition enables Higher Logic to expand capabilities and increase its development and professional services teams.

DataSift Partners with LinkedIn

DataSift unveils PYLON for LinkedIn Engagement Insights to help marketers plan campaigns on LinkedIn.

Temkin Partners with MaritzCX

Temkin Ratings are now available in the MaritzCX Customer Experience Platform.