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December 05, 2016
CRM Featured Articles
Gilbane Conference 2016, Day One: Delivering a Comprehensive CX
Getting the right content to customers and building a narrative around your brand are paramount to success in the digital marketplace, speakers say.
Avaya Releases IP Office Contact Center 10
IP Office Contact Center 10 is a contact center platform specifically geared toward midsized businesses.
Bullhorn Introduces Canvas Reporting Tools
The business analytics and intelligence suite leverages customer data to surface actionable insights.
Is an Omnichannel Environment Truly Attainable?
Research suggests the need for integrating systems, but it's not an initiative that should be taken lightly
4 Ways Sales Contact Centers Should Be Using Data
Effectively making use of first- and third-party customer data can enhance a user's brand experience and develop a purchasing process that meets or exceeds expectations.
Matchmaking for Your Remote Support Tools
Choosing the right support tools is a lot like dating. Here are some tips to help navigate the sea of choices. (Featured on SmartCustomerService.com.)
What to Learn from Wells Fargo’s Mistakes
Companies that ignore their customers' best interests do so at their own peril
CRM Across the Wire
Salesforce.com Expands Relationship with Amazon Web Services
The two companies will expand how customers capture, analyze, and take action on data with five new service integrations. Salesforce.com will also use AWS cloud infrastructure to support its growing customer base in Canada.
Narvar Adds AI to Post-Sales Processes
With Narvar's Chatbot for Facebook Messenger and Smart Knowledge Base, retailers can interact with customers during the post-purchase experience.
DocuSign Integrates with SAP Hybris Cloud for Sales
The integration brings DocuSign's e-Signatures into SAP Hybris Cloud for Sales.
Yellowfin Launches Data Preparation Module
Yellowfin's Data Preparation Module will enable organizations to model, profile, clean, shape, enrich, secure, and publish data for reporting and analytics in a single environment.
Lionbridge Makes GeoFluent Available on Microsoft Azure
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location, providing enhanced enterprise-grade performance and uptime.
Pitcher Awarded U.S. Patent for Sentiment Analysis Module
The sentiment tracking feature captures and reports on customer reactions to marketing collateral.