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November 23, 2016
CRM Featured Articles
Conversocial Weighs in on the State of Social Customer Service
According to a recent report from social customer service provider Conversocial, there's still a long journey ahead before customers fully trust social media as a primary channel for support. (Featured on SmartCustomerService.com.)
What Brexit and the Election Can Teach Today’s Marketers
Pollsters missed the mark this year. Here's how marketers can avoid misreading their audience.
Four Best Bets for Better Customer Service
Customer communities, knowledge bases, self-service options, and analytics are all smart investments right now. (Featured on SmartCustomerService.com.)
Google Cracks Down on Intrusive Ads
Pop-up ads will drop companies in Google search listings
CRM Across the Wire
Vistar Media Partners with LiveRamp and Acxiom
Vistar's partnerships with LiveRamp and Acxiom enable new targeting and measurement strategies for out-of-home media.
Bridg Launches CRM for Restaurants
Bridg Enhanced CRM for Restaurants combines point-of-sale, email, loyalty, and online ordering data into a unified view.
BlueJeans Launches onSocial
BlueJeans onSocial enables authentic widespread video collaboration over Facebook Live.
Tenjin Introduces Self-Service Platform for Mobile Analytics, Attribution and Aggregation
Tenjin enhanced its platform with mobile analytics, attribution and ad network data aggregation for tracking, analyzing, and optimizing app marketing campaigns.
Zoho Launches Zoho Desk
Zoho Desk is a context-aware help desk application.
Xerox Expands Communication, Marketing, and Document Management Services
Xerox's new offerings will help companies improve customer communications and automate transaction processing.
The Next Step
Freaking Out Over Customers Is Not a Lifestyle
Get real about the false foundation of stress