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November 23, 2016

CRM Featured Articles

Conversocial Weighs in on the State of Social Customer Service

According to a recent report from social customer service provider Conversocial, there's still a long journey ahead before customers fully trust social media as a primary channel for support. (Featured on


What Brexit and the Election Can Teach Today’s Marketers

Pollsters missed the mark this year. Here's how marketers can avoid misreading their audience.

Four Best Bets for Better Customer Service

Customer communities, knowledge bases, self-service options, and analytics are all smart investments right now. (Featured on


Google Cracks Down on Intrusive Ads

Pop-up ads will drop companies in Google search listings

CRM Across the Wire

Vistar Media Partners with LiveRamp and Acxiom

Vistar's partnerships with LiveRamp and Acxiom enable new targeting and measurement strategies for out-of-home media.

Bridg Launches CRM for Restaurants

Bridg Enhanced CRM for Restaurants combines point-of-sale, email, loyalty, and online ordering data into a unified view.

BlueJeans Launches onSocial

BlueJeans onSocial enables authentic widespread video collaboration over Facebook Live.

Tenjin Introduces Self-Service Platform for Mobile Analytics, Attribution and Aggregation

Tenjin enhanced its platform with mobile analytics, attribution and ad network data aggregation for tracking, analyzing, and optimizing app marketing campaigns.

Zoho Launches Zoho Desk

Zoho Desk is a context-aware help desk application.

Xerox Expands Communication, Marketing, and Document Management Services

Xerox's new offerings will help companies improve customer communications and automate transaction processing.

The Next Step

Freaking Out Over Customers Is Not a Lifestyle

Get real about the false foundation of stress