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September 28, 2016

CRM Featured Articles

Congress Seeks to Protect Consumers’ Right to Complain

The Consumer Review Fairness Act would make it illegal for companies to prevent consumers from writing bad reviews. and Cisco Join Forces on Customer Service

Customer service solutions providers Cisco and announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on


Prescriptive Analytics Is the Next Evolution in Sales

It's time for a data-driven approach that's proactive, not reactive.

Customer Support Myths…Are They Really Myths?

Best practices only work if they work for your particular organization. (Featured on

Pint of View

Keeping ’Em on the Team

Customer loyalty in sports is harder than it seems

Case Studies

Hired Makes a Smart Hire with Freshdesk

The online job site sees big service gains from the vendor's customer support system

CRM Across the Wire

Pegasystems Launches Automation Platform

Pega Robotic Automation has been unified with Pega BPM and CRM applications.

Melissa Data Releases Data Quality Add-On for Salesforce

Melissa Data's tools for CRM feature deduplication and firmographics to improve customer data.

Oracle Extends Marketing Cloud with Orchestration Canvas

Orchestration Canvas helps marketers develop personalized customer experiences across channels.

Bombora Opens Direct Access to Surge Data

With Bomboa Surge Data, account-based marketing can now be based on the products that prospective customers are researching across the web.

Personify Partners with IntelliData

The partnership will deliver improved business intelligence and analytics solutions.

RingLead and Clearbit Partner

Companies will have access to Clearbit's real-time contact and company data through RingLead's data management platform.