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September 19, 2016
CRM Featured Articles
West Enhances Its Cloud Contact Center Solution
West has added multichannel capabilities to its Cloud Contact Center, including support for email, web chat, and text; network-based queuing; and inbound and outbound call blending. (Featured on SmartCustomerService.com.)
Zappix Adds Drag-and-Drop API Support for Visual IVR Integrations
The enhancement allows contact centers to infuse Visual IVRs with data from their back-office systems. (Featured on SmartCustomerService.com.)
Trustpilot Integrates with Zendesk to Deliver a More Seamless Review Process
A review on Trustpilot will automatically generate a customer service ticket in Zendesk so that agents can be immediately alerted and can appropriately respond. (Featured on SmartCustomerService.com.)
6 Things Customer Service Should Monitor on Social Media
Context is just as important as content when keeping track of what customers have to say on social media. (Featured on SmartCustomerService.com.)
3 Ways to Approach Customer-Centric Marketing
Marketing in a post-impressions world that puts the customer first means that brand must focus on quality, not quantity.
Goodbye to Twitter’s Buy Button
Other customer service features are on the way from the social media giant
When, If Ever, Will Social Selling Really Sizzle?
The potential is there, but sales reps need more than just technology
CRM Across the Wire
Verint Partners with TeleTech on WFO and Analytics
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
Coveo Expands Partnership with Sitecore
Cloud-based intelligent search, product and content recommendations are now available for all Sitecore web sites, including Sitecore Commerce.
Estimote Launches Mirrors for Video Interaction with Customers
Estimote Mirror allows vide screens to display personalized content to consumers within close proximity.
Outbrain Partners with Bombora
The partnership between Outbrain and Bombora brings B2B intent data to content marketing.
Absolutdata Launches Navik SalesAI
NAVIK SalesAI gives sales reps an intelligent weekly game plan