CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 31, 2016

CRM Featured Articles

Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame

More than 1,500 Americans were asked by equity insight and analytics provider 24/7 Wall Street and research company Zogby Analytics to evaluate companies across 17 industries. (Featured on

Actifio Announces OnVault Data Retention

The data virtualization company looks to make data graveyards useful with its data retention solution.


Personalization Must Extend to Self-Service

Using low-cost channels doesn't mean service should be unrewarding. (Featured on

Molding Millennials Into High-Performing Sales Reps Is a Must

With Baby Boomers either leaving or about to leave the sales force, now's the time to focus on recruiting and developing the next generation of sales leaders.

Pint of View

Dissin’ Franchise

What does the business model mean for customer experience?

CRM Across the Wire

MarcomCentral Integrates with Oracle Eloqua

With Oracle Eloqua connected to MarcomCentral, users have greater control over email marketing messages.

KKR to Acquire Calabrio

The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on

Jacada Becomes a Cisco Preferred Solution Partner

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on

Allbound Releases Co/Labs

Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.

NetHunt Launches CRM App for Android

NetHunt's CRM is now available as a mobile app for Android users.

ServiceBench Partners with ClickSoftware

The Click Field Service Edge route optimization platform is now integrated with the ServiceBench System and Business Management Software