• August 26, 2016

ServiceBench Partners with ClickSoftware

ServiceBench is partnering with ClickSoftware to introduce a service that enables companies to manage their field service workforces more productively.

Through the partnership, the Click Field Service Edge route optimization platform is now integrated with the ServiceBench System and Business Management Software.

The ClickSoftware product contains advanced decision-making algorithms that help service managers and dispatchers optimize their business practices, providing field technicians with real-time route optimization.

"Partnering with ClickSoftware is a natural extension to the ServiceBench ServiceOrder/Dispatch module across all of our cloud-based service management platform software products," Louis Rose, vice president and general manager of ServiceBench, said in a statement. "It demonstrates our commitment to make best-in-class capabilities available to our users at an affordable cost and our focus to provide our clients with solutions to improve efficiencies and grow their business."

"In partnering with ServiceBench, we saw an opportunity to gain faster adoption for Click Field Service Edge, which signifies our commitment to cloud-first solutions," Gilad Brand, vice president of enterprise products at ClickSoftware, said in a statement. "ServiceBench also connects us to a vast network of contractors and service providers. This enables us to bring our route optimization features to end users who normally would not have fleets large enough to buy our solution. We empower a larger group of service professionals, ServiceBench can augment its offerings with new features, and ultimately ClickSoftware gets more usage data that we can translate into continuously improving our product."

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