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August 22, 2016
CRM Featured Articles
eTail East 2016, Day 2: To Succeed with Omnichannel Strategies, Retailers Must Know the Customer Journey
Taking a holistic look at your customers can identify gaps on their paths to purchase.
eTail East 2016, Day 1: For Retailers, Shareable Content Is More Important Than Ever
Speakers noted that 'word of mouth at scale' is the route to big returns on investment
ClearSlide Announces Updated Outlook Solution
Support for Outlook 2016 and new template options that are easier to find and use round out the updated sales and marketing platform.
Redefining the “M” in CRM
It's time to explore the human side of CRM in the B2B space. The third in a three-part series.
Enhance the Customer Service Experience Using Self-Service
Improving experiences on the Web and in the field are just as important as it is in the contact center. (Featured on SmartCustomerService.com.)
Required Reading: How to Wow Your Customers
Before a company can delight its customers, it must become ‘brilliant at the basics'
Salespeople Need Better, but Fewer, Tools
Professionals are expressing demand for digital aids that are more easily accessible and intuitive
CRM Across the Wire
Clari Releases the Connect Sales Messaging App
Clari Connect combines machine learning and cross-platform messaging
Adobe Launches Segment Comparison
Adobe Segment Comparison is the first addition to the Adobe Sement IQ platform.
PipelineDeals Launches Home Dashboard
PipelineDeals' Home tab offers a comprehensive snapshot into real-time sales status and prioritized sales opportunities.
Interactions Partners with Genesys
Genesys will offer Interactions' Curo Speech technology as part of its Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Campaign Monitor Launches Visual Journey Designer
Visual Journey Designer helps marketer connect their customers with personalized, timely and relevant content.