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August 03, 2016

CRM Featured Articles

Magento Acquires RJMetrics

The new solution—Magento Analytics—looks to provide users with actionable data and insights.

4 Reasons Customers Still Love Contact Centers

As brands increasingly strive to provide self-service options for customers to solve straightforward problems quickly and efficiently, contact centers are taking on new roles. (Featured on

Magazine Features

The 2016 CRM Market Leaders

Our finalist and winners in nine categories show the way forward with robust solutions, success in customer engagement, and smart strategies for the future.


Marketing Automation's Dirty Little Secret

Solutions need to match up with how marketers actually work. But too often it's the other way around.

Front Office

CRM’s Next Biggest Trend: Predictive Analytics

It's like having a personal guide who tells sales and marketing professionals 'This profile is one of your best'

CRM Across the Wire

Ytel Partners with Zoho CRM

Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on

DrivenBI Releases SRK 3.0

SRK drops an Analytics Tab in to integrate spreadsheets, relational databases, third-party cloud services, network devices, and social media.

Lexalytics Moves Semantria to Microsoft's Azure Cloud Platform

Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.

Salesbox CRM Partners with AppDirect

Salesbox CRM joins AppDirect's ecosystem of coud services.

Socious Releases Member Engagement Dashboard and Metrics Bar

Socious unveils new tools to help association professionals and community managers make more informed decisions about steering and growing their communities.