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July 27, 2016

CRM Featured Articles Launches Shield for Financial Services Cloud

The solution aims to assist financial services providers in complying with industry regulations.


BREXIT Shows the Importance of Loyalty

England's decision shows that governments still have a lot of work to do when it comes to CRM. (Featured on

Putting the 'R' in CRM

It's time to explore the human side of CRM in the B2B space. The second in a three-part series.


Required Reading: Building The Social Business Imperative

Integrating social media into the customer journey is a must

CRM Across the Wire

Widen Launches Salesforce Connector

Widen's integration enables users to access sales and marketing content inside CRM.

Qvidian Launches Summer 2016 Release

Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.

Frost & Sullivan: Omnichannel Customer Experience to Be a Necessity

The consulting firm in a new report said that omnichannel customer service will not be an option by 2020.

Evergage Releases Data Hub

Evergage Data Hub synchronizes customer information across systems to improve real-time personalization.

7-Eleven Tests Drone Delivery to Customers

7-Eleven and Flirtey have completed a fully autonomous drone delivery to a customer's residence.

FCC Chair Calls for Free Robocall Blocking Tools

FCC Chairman Tom Wheeler has sent a letter to U.S. phone companies urging them to provide free robocall-blocking tools to consumers.