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July 13, 2016

Magazine Features

On Social, Not All Negatives Are Bad

Companies should use customer comments—both good and bad—to drive brand transformation


Is It Time for Your CRM System to Evolve?

Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different.

The Tipping Point

Why Increased Self-Service Can Be Good for Agents

Customers do everything they can to avoid talking to them—except when it really matters

CRM Across the Wire

Shutterstock to Deliver Images Across Google Advertising Products

Shutterstock's advanced API technology is now integrated with Google's ad platforms.

Lithium Selected for Microsoft's AppSource Marketplace

Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.

Research Now Partners with Lucros Partners for Shopper Intelligence

Shopper Intelligence will make its U.S. debut following the partnership.

Confirmit Releases Version 20 of Horizons Platform

Version 20 of Confirmit Horizons supports mobile-first for programs while delivering greater agility and flexibility. (Featured on

Olark Introduces Hummingbird Live Chat

Hummingbird is a mobile-friendly chat experience for small and midsized businesses.

Analytics Market Expected to See 22 Percent Growth

Markets and Markets predicts the analytics market will reach $4.37 billion by 2021. (Featured on