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July 13, 2016
On Social, Not All Negatives Are Bad
Companies should use customer comments—both good and bad—to drive brand transformation
Is It Time for Your CRM System to Evolve?
Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different.
The Tipping Point
Why Increased Self-Service Can Be Good for Agents
Customers do everything they can to avoid talking to them—except when it really matters
CRM Across the Wire
Shutterstock to Deliver Images Across Google Advertising Products
Shutterstock's advanced API technology is now integrated with Google's ad platforms.
Lithium Selected for Microsoft's AppSource Marketplace
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
Research Now Partners with Lucros Partners for Shopper Intelligence
Shopper Intelligence will make its U.S. debut following the partnership.
Confirmit Releases Version 20 of Horizons Platform
Version 20 of Confirmit Horizons supports mobile-first for programs while delivering greater agility and flexibility. (Featured on SmartCustomerService.com.)
Olark Introduces Hummingbird Live Chat
Hummingbird is a mobile-friendly chat experience for small and midsized businesses.
Analytics Market Expected to See 22 Percent Growth
Markets and Markets predicts the analytics market will reach $4.37 billion by 2021. (Featured on SpeechTechMag.com.)