CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 15, 2016

CRM Featured Articles

With New Funding, Helpshift Aims to Take Customer Support from Reactive to Proactive and Autonomous

With its recently received $23 million in funding from Microsoft Ventures, Salesforce Ventures, and other investors, Helpshift plans to continue improving its in-app messaging customer service tool. (Featured on

Apple to Begin Running App Install Ads

Apple plans to follow Google and Facebook with paid ads in the App Store to increase downloads.


Do You Want My Business or What?

Here's a list of what you should...and shouldn' to get and keep my business. (Featured on

8 CRM Essentials for Manufacturers in the Internet of Things Era

To drive customer engagement in a digital world, your CRM software needs to keep pace with the IoT

Case Studies

Six Pack Shortcuts Lifts Profits With NewVoiceMedia

With ContactWorld, the gym beefs up its sales force, and sales

Customer Experience

CX Metrics: 4 Ways to Measure Up

And 5 pitfalls to avoid as you quantify the customer journey

CRM Across the Wire

Invoca Launches Invoca for Social

Invoca for Social is a marketing solution to provide phone call insights from Facebook Advertising.

Coveo Partners with Avanade

Coveo's self-learning Intelligent Search solutions are now available through Avanade Managed Services.

Merkle Launches Publisher Addressable Marketplaces

Merkle's PAM combines CRM analytics with Sonobi's JetStream platform.

Altitude Software Unveils Xperience

The Altitude Xperience is a complete cloud-based contact center solution. (Featured on

HGS Unveils DigiCX Suite of Services

DigiCX customer engagement solutions provide a unified approach to balance customer experiences and cost transformation. (Featured on

ZynBit Partners with App-X is bringing email integration to the App-X's CRM platform for private equity firms.