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April 13, 2016

CRM Featured Articles

Vonage Brings gUnify Connector to the Oracle Cloud Marketplace

The gUnify Connector aims to give cloud-dependent companies streamlined client management.

Uber Replaces Email With In-App Support

The redesigned help function within the app will tackle common questions and concerns and give riders easy access to passenger ratings. (Featured on


Contact Center Workforce Management Must Adapt for the Modern Workforce

The technology is 35 years old and it needs to change for the millennial workforce. (Featured on

5 Ways to Perfect Your In-Store Pickup Program

Making the transition to omnichannel means that retailers need to get their back-end processes in order.


Advocate Marketing Has Big Benefits

But first businesses need to better manage customer feedback

Reality Check

Journey Maps: The Secret to Our Customer Success

In the era of digital disruption, new tools can help you strive for authenticity

CRM Across the Wire

MightyCall Partners with Yandex

Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses. (Featured on

NachoMail Integrates with

NachoMail users can now connect their mobile email platforms to their accounts.

StratusLIVE Releases Version 7 of Nonprofit Fundraising and CRM Software

Version 7 of StratusLIVE for Fundraisers is built on the Microsoft Dynamics CRM platform.

Hive9 Releases Automated Journey Mapping

Hive9's new automated journey mapping solution is part of its Optimize marketing suite.

Calabrio Partners with SPS

A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on