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March 28, 2016

CRM Featured Articles

Adobe Summit, Day 2: Data Isn't Everything

Creativity and innovation are also crucial, a point made by presenter (and movie star) George Clooney.

Adobe Summit, Day 1: Don't Just Sell Products—Create Experiences

Finding ways to connect directly with customers is paramount. Releases Wave Analytics for Community Cloud

The updates provides channel partners with added intelligence to boost sales performance.


Four Customer Service Practices That Need to Die

Customer service may be getting better, but customers are also less forgiving of bad service. Here's what not to do.


Social Customer Service: Hug Your Haters

Companies should respond to their most vocal, critical customers, on their ground

Return Policies Affect Consumer Behavior

Longer return windows make returns less likely

CRM Across the Wire

Salesforce Launches Desk 360

Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on

Alteryx Extends Data Integration Partnership with Microsoft

Alteryx has joined the Microsoft Azure Marketplace as a leading platform for self-service data analytics in the cloud.

Xactly Introduces Xactly Connect for Sales Compensation

Service gives clients full end-to-end control over sales compensation data.

Melissa Data Launches BusinessCoder Cloud Service

BusinessCoder provides firmographic data for 25 million business records.

Lionbridge Partners with Transifex to Offer Continuous Translation Solution

Integrated solution delivers translations for multilingual Web and mobile apps, Web sites, and global marketing content.

Progress Releases Telerik Sitefinity 9.0

Sitefinity platform enhancements let marketers create more dynamic, personalized content.