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March 07, 2016

CRM Featured Articles

SugarCRM Buys Contastic's Natural Language Processing Capabilities

The addition of Contastic's recommendation engine aims to equip salespeople with personalized content pieces.

NetSuite Acquires IQity's Cloud Business Solution

The acquisition yields a joint cloud software system that enables management of multiple business operations.

Magazine Features

The 2016 CRM Service Elite Customer Companies


How Retailers Can Meet the Need for Omnichannel

Your customers are already there, so it's past time for retailers to follow suit.

Powering Proactive Service: It's All About the Data

Three proven strategies to ensure high-quality data in your service center and empower agents to surprise and engage customers. (Featured on

The Tipping Point

Social Customer Service: The Hype Gives Way to Practice

But the model you choose will depend on who's using it, and how

CRM Across the Wire

Lithium Adds to Lithium Social Web

A new mobile analytics platform and advanced integrations wtith Twitter and Facebook Business Messenger round out the new offerings in Lithium Social Web.

OpenText Releases SAP Hybris Digital Documents by OpenText

SAP Hybris Digital Documents by OpenText offers a unified platform for engaging digital content and communications.

General Dynamics Launches Customer Experience Platform

General Dynamics' CXP is a contact center platform based on Genesys technology.

Interactive Intelligence Launches PureCloud Engage for Salesforce

Interactive Intelligence's PureCloud Engage is now available on the AppExchange. (Featured on

ZoomInfo Launches Growth Acceleration Platform

The actionable business intelligence platform helps companies optimize marketing and sales efforts.

AdRoll Releases SendRoll Email Retargeting Solution

SendRoll puts the predictive power of programmatic advertising to work for email marketing.

SalesFuel Releases SalesFuel Insights Mobile App

SalesFuel's free mobile app delivers timely sales advice and real-time category and consumer marketing insights.