CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 02, 2016

CRM Featured Articles

EnterpriseDB Partners with Google Cloud Platform

The new collaboration aims to provide users of Google Cloud Launcher with improved database management capabilities.

Magazine Features

The 2016 CRM Service Rising Stars


Don’t Let Defective Processes Undermine Your Customer Service

As front-line staff take the flak for systemic problems, it becomes harder to hold on to good service agents. Here's how to overhaul your processes—and keep customers and employee happy.

IoT, the Cloud, and Customer Service: The Need for Speed

In the world of social media, companies need to respond to customers, and they can't afford to wait. (Featured on

Scouting Report

Workforce Optimization's Winners and Losers

As the market moves toward analytics, many solutions will see their growth rev up—but a few will stall

CRM Across the Wire

IOVOX Releases Insights Call Analytics

IOVOX Insights enables telecom service providers to monetize call data while delivering value-added analytics to clients.

Unmetric Integrates With Oracle Social Cloud

Unmetric's integration with Oracle Social Cloud will help companies track performance and benchmark social campaigns against competitors.

Convergytics Launches Media Mix Optimizer

Media Mix Optimizer is an intelligent, cloud-based solution that gives marketers consolidated real-time insights into how all of their media vehicles and investments are performing.

Broadview Networks Launches OfficeSuite Connector for Salesforce

Broadview's OfficeSuite Connector is now available on the App Exchange. (Featured on

GetFeedback Extends Salesforce Health Cloud With Surveys and Forms

GetFeedback becomes a Salesforce Health Cloud launch partner, enabling healthcare organizations to collect feedback from patients within