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February 17, 2016

CRM Featured Articles

Pegasystems Introduces Field Service CRM Application to Extend Pega 7 Platform

The new app offers on-the-go CRM functionality to professionals that deliver service on-site. (Featured on


5 Ways CRM Companies Can Be Good Corporate Citizens

Consumers increasingly want to do business with companies that are socially responsible, and CRM buyers are no exception. Part two of a two-column series.

Transform Agent Surveys into an Engine to Drive Better Customer Service

Employee surveys should uncover more than just the problem with the coffee in the break room. (Featured on


Fraud Hits Digital Advertising Hard

Invalid traffic, content sharing, and malware cost the digital ad industry $8.2 billion per year

Customer Experience

Digital CX Goes to the Movies

To picture customer journeys in the Internet of Things era, start thinking in settings and scenes.

CRM Across the Wire

Taskfeed Joins the Cirrus Insight Inbox Apps Marketplace

The integration brings task management through into Gmail and Microsoft Outlook inboxes.

Verint Updates Performance Management

New user interface is backed by advanced scorecards, gamification, coaching, and e-learning. (Featured on

InGenius Launches InGenius Connector Enterprise 4.0 on the Salesforce AppExchange

InGenius Connector Enterprise 4.0 now provides telephony support in Omni-Channel. (Featuredon

Colligo Deepens Its Integration with Microsoft Azure

The Colligo Engage Mobile Content Management Platform now uses Microsoft Azure Active Directory to deliver single sign-on; Microsoft Azure Stream Analytics; and Microsoft Azure API Management.

Concord Contract Management Available on Salesforce AppExchange

Concord's integration allows users to generate and manage contracts directly from within

Marchex Partners with DoubleClick Search

New integration connects 100 percent of phone calls to keywords for sophisticated search marketing campaigns.

Noble Releases Harmony 5

An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool. (Featured on