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January 25, 2016

CRM Featured Articles

Shutterstock Partners with Sprinklr, Optimizely

A new API enables customers of the platforms to incorporate Shutterstock content directly into their workflows.


Good CRM Vendors Should Be Good Corporate Citizens, Too

Your employees are also consumers, and they care about the track record of their company's vendors.

Bringing Engagement Back to Customer Relationship Management

Traditional contact centers need to give way to omnichannel engagement centers. (Featured on

Case Studies

The FCC Saves Millions with Zendesk

The federal agency's Consumer Help Center costs far less to deploy and maintain

Customer Experience

Why Amazon's and Uber's Digital Strategies Excel

A coherent digital vision is elementary

CRM Across the Wire

Belly Partners with Apigee

Belly will leverage Apigee to help its merchants build smarter customer loyalty rewards programs and integrate with Apple.

ClientLoyalty Introduces Analytics-Driven Buyer/Supplier Relationship Management Platform

The new ClientLoyalty app will be in beta testing until the end of March.

Verint Partners with Squiz to Help Governments with Digital Transformation

The partnership combines technology with consultancy to help governments meet and exceed their digital transformation goals

LiveHive Expands Sales Acceleration Platform

LiveClip email prospecting and click-to-call tools are just some of the LiveHive enhancements.

Smart Utility Systems Launches SCM Express

SCM Express is a cloud-based and mobile customer engagement platform for utilities.

Avention Expands OneSource Solutions Portfolio with DataVision

OneSource DataVision centralizes and enhances in-house marketing and sales data.

Verint Updates Telligent Social Community Software

New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.