CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 25, 2016
CRM Featured Articles
Shutterstock Partners with Sprinklr, Optimizely
21 Jan 2016
A new API enables customers of the platforms to incorporate Shutterstock content directly into their workflows.
Viewpoints
Good CRM Vendors Should Be Good Corporate Citizens, Too
12 Jan 2016
Your employees are also consumers, and they care about the track record of their company's vendors.
Bringing Engagement Back to Customer Relationship Management
05 Jul 2015
Traditional contact centers need to give way to omnichannel engagement centers. (Featured on SmartCustomerService.com.)
Case Studies
The FCC Saves Millions with Zendesk
01 Jan 2016
The federal agency's Consumer Help Center costs far less to deploy and maintain
Customer Experience
Why Amazon's and Uber's Digital Strategies Excel
01 Jan 2016
A coherent digital vision is elementary
CRM Across the Wire
Belly Partners with Apigee
21 Jan 2016
Belly will leverage Apigee to help its merchants build smarter customer loyalty rewards programs and integrate with Apple.
ClientLoyalty Introduces Analytics-Driven Buyer/Supplier Relationship Management Platform
21 Jan 2016
The new ClientLoyalty app will be in beta testing until the end of March.
Verint Partners with Squiz to Help Governments with Digital Transformation
20 Jan 2016
The partnership combines technology with consultancy to help governments meet and exceed their digital transformation goals
LiveHive Expands Sales Acceleration Platform
20 Jan 2016
LiveClip email prospecting and click-to-call tools are just some of the LiveHive enhancements.
Smart Utility Systems Launches SCM Express
20 Jan 2016
SCM Express is a cloud-based and mobile customer engagement platform for utilities.
Avention Expands OneSource Solutions Portfolio with DataVision
20 Jan 2016
OneSource DataVision centralizes and enhances in-house marketing and sales data.
Verint Updates Telligent Social Community Software
19 Jan 2016
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.