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November 18, 2015

CRM Featured Articles

Connectivity Integrates with RingCentral to Enhance Customer Profiles

The combined platforms allow businesses to access—and track—enormous amounts of customer data.

Vidyard Launches Vidyard Live Streaming Media Solution

Vidyard Live enables marketing and sales to see who watches their live events and automatically converts videos for on-demand use.


Finding Lost Sales Revenue: It's All About the Process

Getting a well-defined sales process in place is important. Having it adopted and automated is even better.

The Greatest Contact Center Traits Have Little to Do with Technology

Managers need to overcome human factors, such as structural, cultural, hierarchical, and individual barriers, to make their contact centers excel. (Featured on


Contact Center Outsourcing's Rising Costs

Calls to overseas contact centers take much more time

Customer Experience

The Transforming Power of Positive Psychology

Tap into this new discipline for sustainable change

CRM Across the Wire

Ensighten Launches Mobile Tag Management and Optimization Solution

Integrated solution enables companies to jump start their mobile initiatives.

UserCare Launches An In-App Mobile Customer Care Solution

UserCare Software helps mobile app publishers add real-time customer service and customer relationship management within their apps. (Featured on

Arrayworks Emerges with a New CRM Platform

Arrayworks combines CRM, BPM, and project management in a single low-code platform.

CRM Innovation Updates Event2CRM

Event2CRM integrates with Microsoft Dynamics CRM.

Spredfast Launches Promotions, a Game for Collecting Customer Data

Customizable social contest builder collects unique data that matters to companies.