CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 11, 2015

CRM Featured Articles

TouchCommerce Introduces TouchSocial

TouchSocial helps brands provide live chat and personalized self-service options to consumers on social networks. (Featured on

HDI Report Shows Growing Need for Technical Support

The number of tickets at two-thirds of support organizations is on the rise, according to the industry association. (Featured on

Amazon's New Bookstore Is About Customer Service, Not Sales

The brick-and-mortar shop aims not to compete with Amazon's online book sales, but to deliver a different kind of in-store experience. (Featured on

Enghouse Interactive Updates Its Customer Interaction Portfolio

Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on


Value—not Volume—Drives Profitable B2B Sales

Looking for value from each customer contract, based on data-driven decision-making, nets high profitability over the long run.

Case Studies

Vern Fonk Drives Sales Success with Conversica’s AI

The Seattle-based insurance firm converts more Internet leads with an automated email solution

Reality Check

It's Time for a Customer Service Revolution

Creating a frictionless customer experience will require a service rethink—and a companywide effort

CRM Across the Wire

Marchex Releases Display Analytics

Marchex Display Analytics links display advertising to phone calls and store visits.

Spiro Launches Free Personal Sales Assistant

Spiro's sales app integrates Salesforce, email, and calendars to deliver notifications that could help close deals.

Demandbase Launches B2B Data Cloud and Job Function Targeting

Demandbase's new data cloud and targeting solutions increase marketing's reach with account-based advertising.

Kodak Alaris Launches AI Foundry

New business unit's first product, Info Insight, uses artificial intelligence to help businesses make sense of electronic communications.

Mintigo Launches Predictive Campaigns

Mintigo's Predictive Campaigns marketing automation tool uses data and machine learning to help marketers tailor campaigns.