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November 09, 2015

CRM Featured Articles

Enghouse Interactive Updates Its Customer Interaction Portfolio

Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on

Constellation Connected Enterprise 2015, Day One: Digital Evolution Begins at the Top

Speakers stress the importance of getting higher-ups on board with digital projects.

Magazine Features

Mobile-First Strategies Take Hold in Emerging Markets

Improving technologies and economies enable marketers to connect with hard-to-reach consumers


Bigger Data vs. Smarter Data? Smarter Wins

Mining customer interactions for compelling insights can drive big gains.

Social Customer Service: Do it Well or Just Don’t Do It

Social media offers organizations a world of customer insights and performance improvement opportunities. However, a misguided strategy is enough to turn it all into failure. (Featured on

The Tipping Point

Putting Purpose into Practice

Transform your contact center into a purpose-led powerhouse

CRM Across the Wire

Commerce Launches the Social Buy Now Platform

With Commerce Buy Now, retailers can link their online stores with social media.

Nimble Partners with Owler

The partnership between Owler and Nimble brings more data to company insights.

Infer Launches AI-Powered Prospect Management Platform

Infer's Prospect Management brings predictive technology to deliver intelligent recommendations to sales and marketing.

Zynbit Launches CRM Platform

Zynbit puts customer email, Web site, and CRM interactions all in one place.

Livefyre Releases Engagement Cloud

Livefyre Engagement Cloud finds and curates user-generated content for brands to use in their own marketing efforts.

Zoho Launches Motivator, a Gamification Tool for Sales Teams

Zoho Motivator helps companies increase sales team engagement.