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November 09, 2015
CRM Featured Articles
Enghouse Interactive Updates Its Customer Interaction Portfolio
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Constellation Connected Enterprise 2015, Day One: Digital Evolution Begins at the Top
Speakers stress the importance of getting higher-ups on board with digital projects.
Mobile-First Strategies Take Hold in Emerging Markets
Improving technologies and economies enable marketers to connect with hard-to-reach consumers
Bigger Data vs. Smarter Data? Smarter Wins
Mining customer interactions for compelling insights can drive big gains.
Social Customer Service: Do it Well or Just Don’t Do It
Social media offers organizations a world of customer insights and performance improvement opportunities. However, a misguided strategy is enough to turn it all into failure. (Featured on SmartCustomerService.com.)
The Tipping Point
Putting Purpose into Practice
Transform your contact center into a purpose-led powerhouse
CRM Across the Wire
Commerce Launches the Social Buy Now Platform
With Commerce Buy Now, retailers can link their online stores with social media.
Nimble Partners with Owler
The partnership between Owler and Nimble brings more data to company insights.
Infer Launches AI-Powered Prospect Management Platform
Infer's Prospect Management brings predictive technology to deliver intelligent recommendations to sales and marketing.
Zynbit Launches CRM Platform
Zynbit puts customer email, Web site, and CRM interactions all in one place.
Livefyre Releases Engagement Cloud
Livefyre Engagement Cloud finds and curates user-generated content for brands to use in their own marketing efforts.
Zoho Launches Motivator, a Gamification Tool for Sales Teams
Zoho Motivator helps companies increase sales team engagement.