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November 02, 2015

CRM Featured Articles

Oracle OpenWorld 2015 Day Three: Oracle Moves Toward a Safer Cloud Environment

On day three of its annual user conference, Oracle promises "always on" protection features to cloud users.

Magazine Features

How Amazon and Are Shaping Mobile Customer Support

Video chat apps such as Amazon's Mayday Button and's Service SOS lead a new breed of mobile customer service apps


6 Things You Should Know About Customer Success

Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.

Modern Customer Service Rests on a Solid Foundation of Knowledge Management

Make sure content is relevant and updated so customers can find the answers they need. (Featured on

Front Office

Let Empathy Toward Customers Guide You

An empathetic employee will listen to customers, understand their needs, and be motivated to provide them with the right solution

CRM Across the Wire

Zilliant Launches Suite of APIs

New APIs provide opportunity to integrate prescriptive selling guidance into existing sales tools.

CallTrackingMetrics Integrates with Google AdWords

The integration covers call extension and call-only ads.

Moxie Launches Digital Engagement Suite

The new software suite blends Moxies chat, email, knowledge, analytics, and intelligent decisioning solutions

Nexmo Partners with Marketo

Integration brings Nexmo's chat app to Marketo's marketing platform.

Teradata Updates Integrated Marketing Cloud

The new release of Teradata Integrated Marketing Cloudunifies advertising and marketing via a unified data management platform.

Six CRM Application Vendors Join IBM's Watson Ecosystem

Engage, Macaw Speech, StatSocial, Opentopic, Vennli, and Domus Semo Sancus are building apps that rely on Watson's cognitive computing capabilities.