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October 26, 2015
CRM Featured Articles
SAP Releases Jam Communities for SAP Hybris Commerce
The solution aims to smooth connections between a brand's community pages and e-commerce platforms.
Ready or Not, Here Comes Social Customer Service
Social media is really here as a customer contact channel. Here's what the new service world is going to look like. (Featured on SmartCustomerService.com.)
To Be Customer Centric, You Need Teamwork
To please customers in today's marketplace, you need everyone on board. And it starts at the top.
FCC Updates TCPA with Greater Protection Against Robocalls
New rules broaden the definition of robocalls and give consumers more opt-out options
Small Biz Buzz
Subscribe to Better Service
A subscription model provides the flexibility customers want—but you have to engage them to make it work
CRM Across the Wire
NetBase Named a Twitter Audience API Launch Partner
NetBase builds onTwitter's Audience API data for powerful marketing strategies.
Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
Aviso Launches the Sales War Room
Aviso's Sales War Room brings machine learning and data science to sales forecasting and predictive analytics.
AppFigures Integrates with Microsoft Power BI
AppFigures brings app store performance data to Microsoft Power BI.
Stackla Releases Plugins for Content Creation and Management
Stackla Plugins help businesses integrate user-generated content throughout the marketing stack.
Salesvue Teams up with Ambition
The partnership between Salesvue and Ambition brings together two sales performance management leaders.
Sailthru Launches Personalization Engine
Personalization Engine helps marketers coordinate email, Web, and mobile experiences in real time.