CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 17, 2015


4 Ways Marketers Can Connect Effectively with Millennials

They're plugged in and have plenty of choices. How do you reach them? Personalize.


Nielsen Will Rate Internet-Streamed Shows

Efforts are under way to calculate viewership as interest continues to shift away from cable TV

Reality Check

What We've Got Here Is Failure to Collaborate

If networking systems are underused, don't blame the technology

CRM Across the Wire

SAP Updates Its Predictive Analytics Software

Version 2.2 of SAP Predictive Analytics supports wider datasets and greater integrations.

SAP Updates SAP HANA with Service Pack 10

The newest version of SAP HANA offers increased data synchronization and remote capabilities.

Geofeedia Releases Location-Based Social Media Intelligence Platform

Geofeedia 4.0 lets users understand social media at a specific location in real time.

ZDirect Introduces Response Center

ZDirect Response Center lets hotels field and respond to guest feedback through a single platform.

NICE Releases Complaints Management Suite

The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints. (Featured on

[24]7 Launches Virtual Agent Technology

The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse. (Featured on