CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 01, 2015

CRM Featured Articles

Customers to Companies: We Want Better Service and More Channels. Companies to Customers: Sorry, I Didn't Get That

A new report finds wide margins between what companies think their customers want when it comes to support and what their customers really want. (Featured on

Episerver Launches Updated Digital Experience Hub

Extended capabilities include new marketing and CRM integrations.

InsightSquared Offers Sales Pipeline Analytics on Salesforce’s AppExchange

Detailed views of past pipeline activity allow organizations to put together better sales strategies.


Why It's Time for CRM to Evolve

To satisfy today's hyper-connected consumer, you need a holistic approach.


Required Reading: Disrupting Digital Business Requires Right- and Left-Brain Thinking

Digital Darwinism is unkind to those who wait.

Pint of View

Customer Experience: Code Blue

There's more to patient care than what happens within a hospital's walls.

CRM Across the Wire

MarketSight Releases MarketSight 10

MarketSight adds a new user interface to its data analysis and reporting solution.

RightAnswers Releases Automated Knowledge Quality Tool

Knowledge Quality ensures high-value knowledge creation for customer service.

Salesforce Releases Wave for Big Data

Salesforce Wave for Big Data is based on the Salesforce Analytics Cloud.

Jacada Awarded Additional Visual IVR Patent

Jacada's latest U.S. patent covers the transition from self-service to agent-assisted interaction.

8x8 to Acquire DXI for $25.3 Million

The deal expand's 8x8's presence in Europe and enhance its contact center capabilities.

Experian Data Quality Launches Self-Service Email Validation Tool

Users upload their email lists and Experian returns the results in real time.