CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 15, 2015

CRM Featured Articles

AT&T Breach Puts a Spotlight on Contact Center Fraud

Outsourced contact centers implicated in cell phone scheme involving data for 280,000 customers.


The Price of Bad Customer Service

Six questions that could save your company customers and revenue.

Case Studies

VoltDelta Is the Right Prescription for Rx Outreach

The multichannel cloud contact center solution provides IVR, agent infrastructure, and automated prescription reminders for a mail-order pharmacy.

Small Biz Buzz

SMBs See Strength in Intimacy

Context relevancy transforms interactions into experience.

CRM Across the Wire

Localytics Acquires Splitforce

The acquisition brings automated optimization to Localytic's marketing platform.

TeamSupport Unveils Calendar Feature

Calendar lets users create and see ticket due dates, customer and ticket reminders, project dates, support rotation schedules, and more.

Marketo Partners with Neustar and Brightcove

Companies join forces tro deliver more data about marketing campaigns.

Infer Releases Behavior Scoring for Sales and Marketing Prospects

Infer's newest offering predicts which customers or prospects will buy within three weeks.

Madison Logic Data Rebrands as Bombora

B2B marketing company provides demographic and intent data.

HP Pairs with Microsoft to Deliver Digital Transformations for Industries

HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.