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April 27, 2015

CRM Featured Articles

NetSuite Announces Acquisition of Bronto

With the acquisition, the company will attempt to close the gaps between commerce and marketing.

Evergage Integrates Its Real-Time Personalization Tool with Google Analytics

The integration makes user experience reporting available on a familiar interface.

LiveHive Reveals Updated Version of its Sales Acceleration Platform

The additions combine engagement and automation capabilities that will speed up salespeople's emailing routines.

Can Old-School Customer Service Meet Multichannel Expectations?

In a multichannel-obsessed world, it's not all about the latest and greatest technology. Does your company need to go back to basics? (Featured on


5 Tips to Supercharge Customer Services

A teamwork-centered approach is an essential foundation.

Comparing Cloud-Based Contact Center Platforms

Evaluating a new cloud-based contact center platform partner? Make sure you include these items on your checklist. (Featured on


Will Apple's Smart Watch Boost Business?

The wearable device can track users' movements, prompting interest from marketers.

Pint of View

Designing Humor: IKEA Mocks Apple

Our consumerist obsession values hype over innovation.

CRM Across the Wire

HeyWire Adds to Its LiveText Business Messenger App

New features let users better respond to customer text messages sent via business' main phone lines.

GoodData Adds Features to Access, Analyze, and Share Data From Anywhere

GoodData's new additions lets analysts add, manage, and explore new data sources.

AnswerDash Launches New Web Analytics Features

AnswerDash Analytics provide instant insight into Web users' behavior.

ForceManager Updates Its Mobile CRM App

New features include offline data persistence, improved time management, and enhanced geolocation functionality.

Bpm'online Releases Bpm'online Real Estate 7.5

New version of real estate CRM solution offers greater MLS integration, contract management, and customization capabilities.

Where2GetIt Expands Brandify's Local-Social Capabilities

New location-based marketing platform promises to elevate brands' social engagement.