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February 11, 2015

CRM Featured Articles

Oracle Launches Life Sciences Solution for Oracle Marketing Cloud

The solution delivers marketing tools while adhering to HIPAA regulations.


With Sales 2.0, Cold Calling Warms Up

Know your prospect before you pick up the phone.

Case Studies

Canadian La-Z-Boy Stores Draw More Customers with Splice Software's VIP Voice Invites

Personalized voice messages and first-class treatment help a furniture retailer increase sales and decrease costs.

Reality Check

Grow Motivation Through Gamification

Packaged solutions offer contact centers far-reaching potential.

CRM Across the Wire

SocialTwist Launches KnownCircle Social Referral Network

Insurance professionals are the first vertical to expand referral business via the new KnownCircle platform.

Janrain Launches Customer Care Portal

Customer Care Portal arms service reps with more data about customers.

InMoment Improves the Customer Experience Hub

Experience Hub brings diverse customer stories together to drive action across the enterprise.

Saddleback Communications Updates Hosted Call Center Solution

The latest Hosted Call Center Solution offers an improved user interface.