• February 10, 2015

Saddleback Communications Updates Hosted Call Center Solution

Saddleback Communications has added features and updates to its Hosted Call Center Solution. The new updates focus on improving the overall user experience, providing users more control and flexibility.

"We are incredibly excited to introduce a number of new features that will deliver the best experience yet for our clients and partners," said Steve Obee, Saddleback's director of sales and client services, in a statement. "We are on a mission to deliver the most comprehensive and simple-to-use Hosted Call Center Solution, and our latest update reinforces our commitment."

The latest updates include the following:

  • The navigation has been re-configured to be more intuitive, giving users more control while they are logged-in the Call Center Agent Hub (CCA). Furthermore, the new changes in the navigation will enable users to access desired parts of the solution faster and eliminate being logged out during a session.
  • The search functionality has be updated, providing users with rapid insights and information.
  • Various back-end changes have been implemented, making the CCA more responsive. With improved caching and less dependency on registry, overall processing times will decrease significantly.

Saddleback is also introducing a Report Management System. The Report Management System will enable clients to schedule single or multiple reports to be delivered at the desired date and time. The Report Management System is completely automated and will enable the user to receive multiple reports via email.

"We continuously strive to go above and beyond for our clients, and determine how we can provide additional value to our clients," said Ray Napoletano, senior market development manager at Saddleback, in a statement. "The Report Management System is one of the many new value add features we are offering our clients that will result in increasing overall efficiency in their contact center operations."

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