CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 12, 2015

CRM Featured Articles

Interactive Intelligence Adds Directory to Its PureCloud Collaboration System

The software and services provider's new cloud service is designed to foster collaboration in the enterprise.

Microsoft Releases Updated Parature Customer Care Solution

The largest release in Parature's history includes more than 30 new features.

Magazine Features

In Customer Service, It's More Efficient to Be Effective

Rushing customers off the phone might cut costs, but ignores the potential for greater value.


6 Tips for Converting Leads into Clients

Be informed and ask the right questions to establish credibility and trust.

The Tipping Point

From Purpose to Profit

Activating a purpose galvanizes employees, drives culture, and boosts the bottom line.

CRM Across the Wire

Outbox Partners with inContact

The partnership will allow for integrations with other CRM systems.

Acqueon Partners with Umojo for Cloud Contact Center

The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.

CallRingTalk Launches Music on Hold

New tool lets companies play customized audio while callers wit on hold for a live agent.